20 Silhouette Light Fitted with 20 Bulbs
For indoor use only.1.5m cable length from plug to display.Approximate size: Width 27cm x Height 45cmNormal bulbs: Replaceable “push-in” 12V/0.82WFused bulbs: Replaceable “push-in” 10.5V/0.71WRated Voltage and Wattage: 220-240V AC 50Hz 16.3WThe plug supplied and fitted to this light set conforms to European Standards- 13amp Protected by a 3amp fuse- Double insulated cord Using your new indoor lightCarefully remove the light from the display packaging and unravel the cable taking care not to stretch or damage the lights. When choosing a location for your lights, you should make sure that the socket you decide to use is close enough to the area you wish to decorate and that the cable will reach without becoming an obstacle or hazard.Remember
this window light can only be used as an indoor decoration and under no circumstances should be used outdoors. The light set uses “push-in” replaceable bulbs and has been designed so that under normal conditions, if a bulb fails the remaining bulbs will continue to work provided to the defective bulb is otherwise undamaged and is securely fitted. Failure to light this set is probably due to the failure of the fuse bulb, which should be replaced immediately. Also check the fuse inside the 3 Pin plug if the light fail to work. Before using this set, check that all the bulbs are fitted and are secure in their holders. For your safety Do not operate in packaging. This light set is for indoor use only. Do not twist or attempt to screw in the “push-in” bulbs. Do not insert or remove bulbs when the lights are connected to the mains supply. Avoid use in damp or moist conditions. Do not connect this chain electrically to another chain. Disconnect from the mains supply when not is use or unattended for long periods. Do not allow any part to come into contact with excessive heat or naked flames. Ensure that the bulbs are not covered by decorations and ensure adequate airflow around each bulb. Do not use unless all bulbs are fitted and working. Do not replace a fuse bulb with a “non-fused” bulb. (The fuse bulb can be identified by its white tip.) Avoid the risk of overheating by replacing faulty bulbs immediately. Avoid damage to the wiring. Do not use if insulation has been damaged. If the insulation or wiring has been damaged you must discard the light set. THIS IS NOT A TOY, keep away from small children and pets.
Products are shipped by the individual Fruugo retailers, who are located across Europe and the rest of the world. The delivery times and shipping prices vary depending on the retailer's location, the destination country and the selected delivery method.
Fruugo offers two delivery options: Standard or Express. All retailers offer a standard delivery service, and some retailers also offer an express delivery service.
- Standard – Domestic Standard delivery takes approximately 2-5 business days from despatch, while an International Standard delivery takes 5-14 business days from despatch. Normally track & trace and proof of delivery are not available on a standard service.
- Express – Domestic Express delivery takes approximately 1-2 business days from despatch, while an International Express delivery takes 3-7 business days from despatch. Usually track & trace and/or proof of delivery are available on an express service.
Although Fruugo retailers endeavour to deliver within these timescales, please note that the above timescales are estimated and not guaranteed.
The delivery timescales do not include any customs clearing times beyond Fruugo's control.
Please allow additional shipping time for deliveries to exceptional locations that are hard to reach, and also during busy periods such as Christmas.
All carriers deliver during normal business working hours and may require a signature on receipt, so please ensure your order is delivered to an address where someone will be available to accept it.
We do our best to ensure that the products that you order are delivered to you in full and according to your specifications. However, should you receive an incomplete order, or items different from the ones you ordered, or there is some other reason why you are not satisfied with the order, you may return the order, or any products included in the order, and receive a full refund for the items.
Certain products purchased at Fruugo cannot be returned. They fall in the following categories:
- goods which are clearly personalised or made to your specifications
- goods which are liable to deteriorate rapidly, eg fresh fruit, fresh flowers
- sealed goods which are not suitable for return due to health protection or hygiene reasons, if opened, eg make up, underwear, pierced jewellery
- sealed audio or video recordings or computer software, if opened
- newspapers, periodicals and magazines
Please take reasonable care of the goods whilst in your care. Any goods returned must be in a resaleable condition. They must be unworn/unused with original tags attached and in original packaging. It is your responsibility to ensure that the goods are appropriately packaged to ensure they are not damaged in return transit.
Notifying us of a return
If you wish to return an order, or some of the products included in an order, please notify Fruugo customer care within 14 days of receiving the goods, including the following information:
- your name,
- order number,
- the item (s) you wish to return, and
- optionally a reason for your return: unsatisfied with item, item didn’t match description, damaged item, wrong item, or some other reason.
Our customer care will send you specific instructions on how to ship the return package(s) to the retailer(s). Please do not ship the return package before you receive the instructions.
Shipping products back to retailers
Goods must be returned without undue delay and in any event not later than 14 days after notifying us of your cancellation.
If you are returning products to several retailers, you should distribute the products accordingly and send the products to those retailers who shipped them to you initially.
We strongly recommend that you use registered mail (and insure any high-value packages), since neither Fruugo nor the retailer take responsibility for shipments that are lost or damaged during return transportation.
Please ensure you retain a proof of postage receipt so in the unlikely event your parcel goes missing, you will have proof you sent it.
You will be refunded within 14 days of the retailer receiving back the goods. We will notify you by e-mail once the products reach the retailer and are accepted for return. Where a retailer has offered to collect the goods, you will be refunded within 14 days of cancelling your contract.
Unless a product or products you wish to return arrived to you damaged or faulty, you are responsible for the return transportation costs.
Providing you are returning all the products from a specific retailer, we will refund the standard shipping costs you paid for the original delivery. If you chose to pay for a non-standard delivery, we will only refund the cost of our least expensive, standard delivery.
Damaged or faulty goods
If you receive a damaged, broken, or defective product, please notify Fruugo customer care as soon as possible. Include at least the following information:
- your name,
- order number,
- name of the damaged product(s), and
- state the nature of the damage with attached photograph
We will generally instruct you to ship the damaged product back to the retailer. As soon as it reaches the retailer, they will send you a replacement product. If the replacement can't be made, or if you wish to cancel the order, you will be refunded in full. You will also be reimbursed for reasonable returns postage costs for damaged or faulty goods once we have received your postage receipt.
If the outer packaging of your order is clearly damaged on arrival, and you are suspecting that the products are damaged as well, you can either reject the delivery or accept the goods and sign for them as damaged. In both instances, please notify Fruugo customer care as soon as possible.
If you refuse to accept delivery of all or part of your order (where the products or packaging do not appear to be damaged or defective) you will be responsible for the postage charges. Any fees and charges incurred by the retailer due to a package being refused will be deducted from your merchandise refund.