Description of the personal data file: the customer register for Fruugo products and services.
PURPOSE OF THE PERSONAL DATA FILE AND GENERAL DESCRIPTION OF FRUUGO'S PRIVACY PRINCIPLES
The basis for processing personal data is the consent of the data subject, customer relationship or other relevant connection between the data subject and the operations of Fruugo.
Fruugo respects the privacy of its customers and is committed to comply with applicable data protection and other laws. Throughout this Policy the term "personal data" shall mean information relating to an identified or identifiable individual, that is, a natural person. "Fruugo" shall refer to Fruugo Ltd. and its subsidiaries.
Furthermore, additional information on the personal and other data collected in connection with the service in question and on its processing may be provided in connection with certain Fruugo services. Such additional information, should it contradict with this Policy, shall take precedence over the Policy.
By using this website you are expressing your agreement to the processing of your personal data in the manner provided in this Policy. If you do not agree with the processing of your personal data in accordance with this Policy, please do not use the Fruugo website or services.
DATA CONTAINED IN THE PERSONAL DATA FILE
Your personal data is collected when you register as a user of Fruugo's services, in connection with the sale of products and services and with the use of services, as well as in connection with promotional and sales campaigns related to Fruugo products and services.
Your personal data may also be collected from personal data files controlled by third parties, such as the Population Information System, "Robinson Lists" maintained by the Finnish Direct Marketing Association and other corresponding personal data files. The personal data collected by us includes, inter alia, data belonging to the following categories:
Information submitted by the customer. Fruugo may collect the following data in connection with its products and services: customer's name, address, telephone number, e-mail address. We may also collect other contact details required for the delivery of products and services, customer communications and user identification.
Moreover, we may collect demographic information such as age, gender, language, place of residence as well as information pertaining to your preferences, wishes and consents, required by us, for example, to develop our products and services and to target our services.
In connection with some of our services we may also collect information relating to other persons, for example, when you want us to deliver the products you have purchased to another recipient.
Information relating to customer and contractual relationships. We collect information concerning matters relating to customer and contractual relationships, such as the products and services you order and/or use, contracts, contacts and customer complaints, as well as information relating to the provision and use of warranty and other services. We also collect information relating to the payment and invoicing of products and services, such as invoicing address and credit card information, as well as information relating to the validation of credit information and other corresponding financial information. We may also record customer service calls and collect other information related to the interaction between you and Fruugo and between you and the retailer represented by us.
PURPOSE OF THE PERSONAL DATA FILE
We use your personal data for the following purposes:
Provision of products and services. We may use your personal data to manage your orders, to enforce contracts and other corresponding obligations, and to respond to your requests and queries. Personal data may also be used to identify users, to provide products and services, to ensure information security, and to prevent and investigate misuse within the limits of the applicable law. Your personal data will not be disclosed to third parties for marketing purposes without your consent.
Development of products and services. Your personal data may be used for the development of Fruugo's products and services. We primarily use statistical and other corresponding information that cannot be used to identify individual users. Your personal data may also be used for the targeting of our products and services, for example, to allow us to show customised content to you. We may compile statistics required for the development of products and services and aggregate information collected in connection with different products and services insofar as the data was collected for the same purpose.
Customer communications and marketing. Within the limits of the law, your personal data may be used for the marketing of the products and services of Fruugo and the retailers and partners represented by Fruugo, for direct marketing, for marketing research and for customer communications, for example, to inform you of our products and of matters relating to our services. We may also conduct surveys related to customer satisfaction.
SHARING OF DATA
Fruugo does not sell, lease or otherwise disclose your personal data other than in the following situations:
Consent. We may disclose your personal data insofar as you have given your consent. Some of our services may be of such a nature that they publish users' personal data, such as community services and services that users may use to publish their own content.
Subcontractors and Retailers. Your personal data may be disclosed to Fruugo's subcontractors insofar as they participate in the implementation of the purpose of the service described in this Policy. Your personal data which is necessary for the delivery of the product purchased by you (e.g. name, address and telephone number) will be disclosed to the retailer who is selling the product and to the logistics service provider who is taking care of the transportation of the product. Such third parties may not use your personal data for any other purpose than for the provision of the relevant service for which the data was disclosed; such third parties are obliged by us to keep your data confidential and to ensure that sufficient information safety measures have been taken to protect your personal data.
International Data Transfers. Your personal data may be transferred between different countries. When products are ordered to be shipped from outside of the EU-area we may transfer personal data to countries that have different legal rules on data protection than the rules set by the law of Finland. In such cases we take steps to ensure the protection of personal data, such as with contracts on confidentiality and data protection as provided by law, and by applying for example the standard agreements approved by the European Commission.
Mandatory Disclosures. Your personal data may be disclosed to authorities on the basis of demands made under applicable legislation.
Mergers and Acquisitions. Should Fruugo sell its business or a part thereof, the personal data related to the business in question may be transferred to the new owner.
PROCESSING OF DATA RELATING TO MINORS
We avoid collecting personal data of persons under the age of 16. Since it may be difficult to verify the age of the users of the service, information relating to persons under the age of 16 may end up in our databases.
Our policy is that minors (in Finland persons under the age of 18) may not make purchases or engage in other legal acts on this site without the consent of their parent or legal guardian.
We take reasonable steps to keep the personal data we possess accurate and up-to-date. Certain Fruugo services may allow users to manage their own personal data. Please remember that it is your responsibility not to provide Fruugo with false information.
While there are always risks associated with providing personal data, and no technology or process is completely safe, Fruugo takes appropriate technical and organisational information security measures to protect personal data against unauthorised access, disclosure or other unauthorised processing, considering the nature of the data, technical opportunities for data protection, relevant threats and data protection costs.
Such measures include, where appropriate, the use of firewalls, encryption, secure server facilities, implementing proper access rights management systems and processes, adequate instructions for persons involved in data processing, careful selection of subcontractors, and use of contractual and other relevant measures. We use technology complying with relevant standards to ensure the confidentiality of our transactions.
Within the limits of applicable law, you have the right to check the information relating to you that we have collected. Within the limits of applicable law, you have the right to demand that false, unnecessary, deficient or outdated personal data be corrected or removed. You also have the right to forbid Fruugo from processing information relating to you for purposes of direct advertising, remote sales or other direct marketing or marketing and opinion surveys.
In order to exercise the rights described above, you should send a signed written request to:Fruugo.com Ltd
Fountain Street House
NAME OF PERSONAL DATA FILE AND CONTROLLERThe controller is Fruugo.com Ltd. (Company No: 6553460), 13 Fountain Street, Fountain Street, Ulverston, Cumbria, LA12 7EQ, United Kingdom.Registration Number: Z1333679
CHANGES TO THE DESCRIPTION OF PERSONAL DATA FILE
We reserve the right to change the contents of this description of personal data file at any time. If the contents of this description of personal data file are materially weakened from the point of view of the data subjects, the data subjects shall be notified of such changes in the Fruugo service for 30 days.