Mastering Communication at Work Second Edition: How to Lead Manage and Influence

The classic international bestseller updated for the hybrid work world including a new chapter on virtual communication. Excellent communicating skills have always been crucial to success in leadership and management rolesâand thatâs one of the reasons the first edition of this book Mastering Communication at Work has been an international bestseller taught at universities and referred to by leading CEOs. In the years since it was first published itâs been the go-to âœcommunication playbookâ helping leaders develop strategic responses and communication tactics with clear actionable advice.   Whatâs changed in the last ten years? Well nothingâand everything. The fundamentals of effective communication are the same as are many of the challenges leaders face generation after generation. You still need to âœmatch your listenerâs tendencyâ and âœvalidateâ and you still need to guard against âœdefensiveness. â What has changed is how some of the fundamentals and challenges are applied and met in todayâs worldâboth real and virtual in remote and on-site working environments.   Mastering Communication at Work Second Edition features an essential new chapter on remote team communication along with additional content on equitable leadership and updated case studies. Throughout youâll find practical hands-on advice and strategies that can help you reach your potential when preparing for big conversations and important presentations help you reduce everyday stress and improve your organizationâs performance at every level.   Featuring interviews and insights from: âSony Music  âHarvard Business School âNew York Giants âJohnâs Hopkins University  âThe White House âBank Negara  âSuria KLCC  âLogMeIn  âBoston Scientific . Language: English