Improving Organizational Performance

This book presents the Cube One framework which provides a basis for understanding diagnosing and improving organizational performance. It is based on the premise that successful organizations enact practices that satisfy three key constituents: the enterprise itself customers and employees. This book offers a uniquely empirical approach by examining enterprise- customer- and employee-directed practices. Validity evidence is provided by survey research studies of financial metrics and the analysis of cases involving well-known organizations (such as Google Four Seasons and Mayo Clinic). The Cube One framework is equally applicable to organizations in the for-profit nonprofit and government sectors. After reading this book students and scholars as well as organizational practitioners in the fields of organizational behavior and management will find a practical approach to improving organizational performance. . Language: English