Human-centered Digitalization And Services - Springer Nature B.V

This Book Provides A Timely Overview Of The Impacts Of Digitalization From The Perspective Of Everyday Life, And Argues That One Central Issue In Digitalization Is The Development Of New Types Of Services That Digitalization Enables, But Which Are Often Overlooked Due To The Focus On New Technologies And Devices. The Book Summarizes The Past 20 Years Of Research Into The Relationship Between Information And Communications Technology (ict) And Service Innovation, And Reveals That The Ongoing Digitalization Is A Qualitatively Different Phenomenon And Represents A True Paradigm Shift.the All-encompassing Integration And Distribution Of Data Raises Critical Issues Such As Preserving Human Dignity And Individual Autonomy; Moreover, Interaction Practices That Foster Broad Participation, Trust, Learning, And A Willingness To Share Knowledge Are Called For. Citizen Empowerment And Multi-actor Co-creation Have Become Central To Using Digitalization To Support The Development Of Wellbeing And Sustainability.further, The Book Shows How Employees And Professionals Can And Should Be Involved In Designing Their Future Work, And In Evaluating It.