Case Studies in Courageous Organizational Communication: Research and Practice for Effective Workplaces (Paperback) by Lyon Alexander
Alexander Lyon presents 31 case studies in organizational communication that explore issues of courageous communication. Through case studies on many well-known organizations such as Google the Miami Dolphins NASA Comcast the Boy Scouts of America Netflix Taco Bell Massachusetts General Hospital Merck Pharmaceuticals and others the book articulates a communication-based model of courage around four themes: Courageous communication is collaborative upward transparent and engaging. The book presents both effective and cautionary portraits of organizations as they responded to complex issues. It situates the case studies in existing literature and provides practical guidance for enacting courageous communication in professional settings.