- No Additional Cost: You pay nothing for repairs. Parts, labor, and shipping are included. - Comprehensive coverage from day one: The plan starts on the purchase date. Drops, spills and cracked screens due to normal use are covered from day one. Malfunctions are covered after the manufacturer's warranty ends. Real experts are available 24/7 to help with setup, connectivity issues, troubleshooting and more. - Easy claims process for fast resolution: File a claim online or by phone anytime. Most claims are approved within minutes. If we cannot repair it, we will send an Amazon e-gift card for the purchase price of your covered product or replace it. - Product eligibility and conditions: The plan must be purchased with the product or within 30 days of the product purchase. Pre-existing conditions are not covered. - Use scenarios - Scenario 1: You drop a device and the screen cracks. The repair costs are covered from day one, so you can get it fixed or replaced without paying out of pocket. - Scenario 2: After the manufacturer’s warranty ends, the device malfunctions. You can file a claim and receive repair, replacement, or an Amazon e-gift card if repair is not possible. - Scenario 3: You need help with setup or resolving connectivity issues on a new device. Real experts are available 24/7 to assist.